Shipping Policy

Below you will find the average delivery times for all our parcels:

- Once an order has been placed, it takes us 1 to 3 working days to process it. During the week
it takes one working day, but if you order on Friday evening or at the weekend it may take
a little longer.

- Once your order has been processed, it will be shipped and delivery takes an average of
8-12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers.

However, if you have any questions or further concerns, please do not hesitate to contact
our customer service team. Below, we explain how your order will be processed and
delivered.
Placing an order
The ordering process at Store Name is as simple as possible. First, you need to go to the
product page and add the desired product to your shopping cart. To do this, click on the

black ‘Add to cart’ button.
Here it is important to check that you have selected the correct variants. If everything is in
in order, click on the ‘Proceed to checkout’ box. On the information page, you will need to
enter your correct address details. Make sure that all the information is correct. Once this
information has been entered correctly, you can click on the ‘Continue shipping’ button.

On the ‘Shipping’ page, you can check the address details you have entered.
Please also note that all shipping is completely free. As
a token of our appreciation to our customers, we always cover the shipping and delivery costs.

You can now proceed by clicking on the ‘Proceed to payment’ box.
In the payment options, you can choose between different payment methods. At
hellostella.com, all payment options are encrypted with SSL, which means you can always count
a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- PayPal account
- EPS
- Immediately
Once you have selected the correct payment method, you will need to click on the
‘Complete order’ box and you will be redirected to the chosen payment method. Follow the
instructions on this page to complete your order. In the unlikely event that you have
problems with your order, you can always contact us.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your door
100% free of charge. Furthermore, there is no minimum order quantity.

Order shipping
Found the perfect look or accessory on our website? Then you'll want to enjoy it as soon as
possible! That's why we make sure your order is processed and shipped as quickly
as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect packages
in large quantities and ship them all at once once our minimum quantity has been reached.
We hope for your understanding and willingness to help us create a better and healthier world
.
Please note: Like many other online shops, we are very busy and delays may occur
due to the coronavirus crisis. Please take this into account when placing your order. We will do our
best to ship your order as quickly as possible.
To ensure that your order is shipped today, please contact us by email. Our customer service team
will be happy to advise you on the best solution.