Refund Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, COSTS WILL BE CHARGED.

Return

Can I return my order?

Yes, you can.

If you are not satisfied with the items you have ordered, you can return them

within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts and components and the packaging is

exactly as it was when the product was delivered.

2. Normal handling of the product is evident; breakages due to careless handling are excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product was found to be defective immediately upon receipt.

5. We are entitled to charge the customer for the shipping costs.

6. A return will be processed within 7 working days and if the conditions are met, the return

will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that they have been used

or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the

return process.

-Send an email to: info@sierra-auckland.co.nz

-Make sure the email contains the following:

Order number

Reason for return request

Photo of the product in case of breakage

Customer's first name + surname

Customer's address

We will then contact you and provide you with the return address.

Never send the return to the sender, we will send you the correct address after you have

asked us to do so. You, the customer, are responsible for the shipping costs for returning the

product.

CANCELLATION

The consumer has the right of withdrawal in accordance with the following provision if the

consumer is a natural person who enters into a legal transaction for purposes that are not

predominantly related to his commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of withdrawal

The withdrawal period is 14 days from the day on which you or a third party nominated by you

who is not the carrier, has received or accepted the last goods.

As we work with a fully automated system, orders are processed as soon as they are placed.

Therefore, we cannot stop the shipping process until delivery, so a refund is not possible

upon receipt of the goods.

To exercise the right of withdrawal, you must inform us (Sierra Auckland) by means of a clear

statement (e.g. by email) of your decision to withdraw from this contract. The withdrawal is

complete when we have received the goods. The cost of returning the goods is borne by

the buyer.

Registration for shipments in transit

As our goods are shipped from Asia, there may be longer transit times over which we have no

any control over. If the goods are already on their way to you, cancellation is not possible. Please

wait until you have received the goods and then return them to us. Of course, you can inform us

in advance of your cancellation.

In order to guarantee you the fastest possible return, we ask you to send us a

shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we are obliged to refund all payments we have received from you,

with the exception of delivery costs (with the exception of additional costs resulting from

the fact that you have chosen a type of delivery other than the cheapest standard delivery

offered by us), without delay and at the latest within fourteen days of the day on which

we receive notification of your withdrawal from this contract and receipt of the goods. For this

refund, we will use the same means of payment that you used for the original transaction,

unless expressly agreed otherwise with you; in no event will you be charged for

this refund.

**ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.**